Frequently asked questions
What is the delivery time for your products?
Stock items: the order will be despatched within 3 working days.
Customized items: lead time is approximately 3 weeks
Customized items with new tool: lead time is 4-8 weeks.
What’s the minimum order quantity?
Stock items: orders less than 300 € a small order charge 50 € will be added.
Customized products: the minimum order quantity is 700 € / order. Our sales will gladly calculate product-specific minimum order quantities.
What kind of information should I include offer request?
- Shape and size
- Wall thickness
- Lenght of the item
- What is the application
- Material if already known
- Order quantity/how often?
- Packaging requirements
- Any secondary operations needed for example packaging, cutting etc.
What is the difference between a hose and a tube?
In a hose the inner dimension is critical. A hose is mounted on a fitting, i.e. the outer diameter of the fitting must be compatible with the inner diameter of the hose. In a hose the inner diameter is listed first.
In a tube the outer dimension is critical. A tube is mounted into a fitting, i.e. the hole in the fitting must be compatible with the outer diameter of the tube. In a tube the outer diameter is listed first.
Therefore, the list order of the dimensions given by the manufacturer is a good way to separate a hose from a tube. It is very difficult to define the difference between a hose and a tube in any other way, e.g. by technical features. Naturally, even this definition does not apply to all products on the market.
What type of fittings do you recommend for hoses?
Proper fittings must meet the following three requirements:
- The dimensions of the fitting and the hose must be equal. The hose can be damaged when connected to a fitting with a inequal dimension.
- The fittings and the clamps must not have any sharp edges that can damage the inner hose. A hole in the inner hose will allow water penetrating into the capillary cord way between the layers. In the cord way the water can flow several meters until the outer hose swells. This can happen at many points. Check the fitting and the clamps before connecting a new hose. Remove any sharp edges.
- Either a wide clamp or two clamps should be used to hold the cords in place. If a correct compression is not provided, it is possible that the cords can slip when the pressure rises in the hose. Then the hose will swell or leak at the fitting. You can repair the hose by cutting off the damaged part, and reconnect the hose correctly.
Correct fittings and clamps do not cause any of the above mentioned problems.
Can consumer place an order?
Unfortunately we do not sell our products direct to consumers. Our retailers will be happy to help you to find right product for your needs.
Our sales staff will be happy to guide you through your nearest dealers. If you need information, please contact firstname.lastname@example.org